Refund Policy

No Refunds for Digital Products

Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges on purchased themes.

When you purchase a theme, you receive immediate access to download the digital files. Once downloaded, the product cannot be "returned" in the traditional sense — you will always retain a copy of the files. This is why we cannot offer refunds on digital purchases.

Why We Don't Offer Refunds

• Immediate delivery: Digital products are delivered instantly upon purchase and cannot be returned
• Non-returnable nature: Unlike physical goods, we cannot receive the product back once it has been downloaded
• Full access: You receive complete access to all theme files immediately after purchase

Before You Purchase

We want you to be completely satisfied with your purchase. To help you make an informed decision, we provide:

• Live demos: Every theme has a fully functional live demo showing all features
• Detailed documentation: Comprehensive guides explaining all theme capabilities
• Feature lists: Complete descriptions of what each theme includes
• Screenshots: Visual previews of the theme design and layouts
• Pre-sale support: Contact us with any questions before buying

We strongly encourage you to review all available information and contact us with any questions before making a purchase.

Technical Issues

If you experience technical problems with a theme after purchase, we are committed to helping you resolve them:

• Bug fixes: We will fix any confirmed bugs in the theme
• Installation help: We provide guidance for proper theme installation
• Compatibility issues: We work to ensure compatibility with the latest Ghost versions

Please contact our support team if you encounter any technical issues. In most cases, we can resolve problems quickly.

Exceptional Circumstances

While our general policy is no refunds, we may consider exceptions in rare cases:

• Duplicate purchase: If you accidentally purchased the same theme twice, contact us immediately and we'll resolve the issue
• Major undisclosed issue: If the theme has a significant problem that was not disclosed and cannot be fixed

Each case is evaluated individually. Contact us within 7 days of purchase if you believe an exception applies to your situation.

Chargebacks & Disputes

We kindly ask that you contact us directly before initiating a chargeback or payment dispute. We are committed to resolving issues and finding solutions.

Filing a fraudulent chargeback while retaining the product is theft and may result in:

• Revocation of your license to use the theme
• Being banned from future purchases
• Legal action to recover losses

Need Help?

If you're having trouble with your purchase or the theme isn't working as expected, please don't hesitate to contact us. We're here to help and will do our best to ensure you can successfully use your theme.

Many issues that might seem like grounds for a refund can actually be resolved with a bit of troubleshooting or guidance from our support team.