Customer Support
We're here to help you get the most out of your theme.
Before Contacting Support
Many questions can be answered quickly by checking our resources:
- Documentation — Detailed guides for each theme
- FAQ — Answers to common questions
- Changelogs — Latest updates and fixes
What's Included in Support
Your theme purchase includes 6 months of customer support covering:
- Installation assistance — Help uploading and activating your theme
- Configuration guidance — Questions about theme settings and options
- Bug reports — Identifying and fixing issues with the theme
- Feature clarification — Understanding how theme features work
- Update guidance — Help with applying theme updates
What's Not Included
To keep support efficient for all customers, we don't cover:
- Custom development — Building new features or extensive modifications
- Third-party integrations — Issues with plugins, scripts, or services not documented in our guides
- Ghost hosting issues — Server configuration, hosting problems, or Ghost core bugs
- General web development — Teaching HTML, CSS, JavaScript, or Handlebars
- Content migration — Moving content from other platforms or themes
For custom development work, consider hiring a Ghost developer or contact us for a custom quote.
How to Contact Support
The best way to reach us is through our contact form. When submitting a support request, please include:
- Purchase email — The email used to purchase the theme
- Theme name — Which theme you're using
- Ghost version — Found in Ghost admin → Settings → About
- Description — A clear explanation of your issue or question
- Screenshots — Visual examples of any problems (if applicable)
- Site URL — Link to your website (if relevant)
Response Times
We strive to respond to all support requests within:
- 24-48 hours on business days (Monday-Friday)
- 72 hours during weekends and holidays
Response times may be longer during busy periods. We appreciate your patience and will address your request as soon as possible.
Tips for Faster Resolution
- Be specific — Describe exactly what you're trying to do and what's happening
- Include steps to reproduce — How can we see the issue ourselves?
- Check the console — Browser developer tools may show useful error messages
- Try the default theme — Does the issue persist with Ghost's default Casper theme?
- Clear cache — Sometimes cached files cause display issues
Common Troubleshooting Steps
Before contacting support, try these steps:
- Update to the latest version — Download and install the newest theme version
- Clear browser cache — Force refresh with Ctrl+Shift+R (Cmd+Shift+R on Mac)
- Check routes.yaml — Ensure you've uploaded the included routes file
- Verify Ghost version — Make sure you're running a compatible Ghost version
- Disable code injection — Temporarily remove any custom code to rule out conflicts
After 6 Months
Your initial purchase includes 6 months of support. After this period:
- You continue to receive free theme updates
- Documentation remains accessible
- Priority support can be renewed if needed — contact us for options
Ready to Get Help?
Visit our contact page to submit a support request. We're here to help you succeed with your theme!