Customer Support

Before Contacting Support

Many questions can be answered quickly by checking our resources:

• Documentation — Detailed guides for each theme
• FAQ — Answers to common questions
• Changelogs — Latest updates and fixes

What's Included in Support

Your theme purchase includes 6 months of customer support covering:

• Installation assistance — Help uploading and activating your theme
• Configuration guidance — Questions about theme settings and options
• Bug reports — Identifying and fixing issues with the theme
• Feature clarification — Understanding how theme features work
• Update guidance — Help with applying theme updates

What's Not Included

To keep support efficient for all customers, we don't cover:

• Custom development — Building new features or extensive modifications
• Third-party integrations — Issues with plugins, scripts, or services not documented in our guides
• Ghost hosting issues — Server configuration, hosting problems, or Ghost core bugs
• General web development — Teaching HTML, CSS, JavaScript, or Handlebars
• Content migration — Moving content from other platforms or themes

For custom development work, consider hiring a Ghost developer or contact us for a custom quote.

How to Contact Support

The best way to reach us is through our contact form. When submitting a support request, please include:

• Purchase email — The email used to purchase the theme
• Theme name — Which theme you're using
• Ghost version — Found in Ghost admin → Settings → About
• Description — A clear explanation of your issue or question
• Screenshots — Visual examples of any problems (if applicable)
• Site URL — Link to your website (if relevant)

Response Times

We strive to respond to all support requests within:

• 24-48 hours on business days (Monday-Friday)
• 72 hours during weekends and holidays

Response times may be longer during busy periods. We appreciate your patience and will address your request as soon as possible.

Tips for Faster Resolution

• Be specific — Describe exactly what you're trying to do and what's happening
• Include steps to reproduce — How can we see the issue ourselves?
• Check the console — Browser developer tools may show useful error messages
• Try the default theme — Does the issue persist with Ghost's default Casper theme?
• Clear cache — Sometimes cached files cause display issues

Common Troubleshooting Steps

Before contacting support, try these steps:

• Update to the latest version — Download and install the newest theme version
• Clear browser cache — Force refresh with Ctrl+Shift+R (Cmd+Shift+R on Mac)
• Check routes.yaml — Ensure you've uploaded the included routes file
• Verify Ghost version — Make sure you're running a compatible Ghost version
• Disable code injection — Temporarily remove any custom code to rule out conflicts

After 6 Months

Your initial purchase includes 6 months of support. After this period:

• You continue to receive free theme updates
• Documentation remains accessible
• Priority support can be renewed if needed — contact us for options

Ready to Get Help?

Visit our contact page to submit a support request. We're here to help you succeed with your theme!